Solutions To Avoid Gutter Rash & Car Damage At Drive Through Restaurants
Australia’s love of the drive-through restaurant experience shows no sign of abating. At one time it was the domain of chains like KFC and McDonalds. Now, of course, brands such as Hungry Jacks, Coffee Club, Guzman Y Gomez, Starbucks, Zambrero, Taco Bell and Oporto have all embraced the consumer’s need for speed and convenience. The customer experience is still paramount and technology and innovation are playing a crucial role in making the process as fast and efficient as possible, particularly when it comes to the ordering process. However, there is still one area of the drive-through experience that irks and frustrates customers more than any other and that is the car damage so frequently suffered in the outside lane, particularly gutter rash.
It’s noticeable that as land becomes more expensive, drive-through driveways are becoming narrower and tighter increasing the risk of scraping or catching your wheels. In many cases, customers may never have experienced car damage at the drive-through window but the potential for it to happen is enough to put them off visiting a particular chain. Thankfully more and more drive-through restaurant owners are realising that there are some simple solutions that will make the whole experience safer, less stressful and help customers avoid the dreaded gutter rash and even worse car damage.
Firstly installing speed humps at appropriate intervals helps keep drivers’ speed down on approach to the windows and at key ‘black spots’ in the drive-through lane and also helps avoid collisions between vehicles.
The next innovation in drive-through car safety is using rumble bars along the roadway to alert drivers that they are too close to the kerbside. As these photos show, a row of rumble bars running parallel to the kerb helps avoid a car getting gutter rash on the wheels as well as helping keep the vehicle a safe distance from the building itself.
At Speed Humps Australia we have worked with so many drive-through owners to install these simple, cost-effective traffic management tools. They are also now becoming best-practice in new-build drive-through restaurants, with many architects and builders including them in the spec at new sites.
If you manage a drive-through restaurant and want to avoid complaints of car damage and keep your customers returning regularly, contact us today on 1300 138 568 for more information and a quote.