Refund and Returns Policy

Effective Date: January 1, 2023

I. Introduction

At Speed Humps Australia, we are committed to providing high-quality products and ensuring your satisfaction with every purchase. This Refund & Returns Policy outlines the terms and conditions for requesting refunds and returns for products purchased through our platform.

 

II. Eligibility

1. Eligible Products: Refunds and returns are generally accepted for products purchased directly from Speed Humps Australia, subject to the conditions outlined in this policy.

 

III. Timeframe for Returns

1. Initiating a Return: Customers must initiate a return or refund request within 30 days of receiving the product. Returns initiated after this period may not be accepted.

 

IV. Conditions for Accepting Returns

1. Product Condition: Returned products must be in their original condition, undamaged, and free from any signs of wear or use.
2. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and refunds.
3. Warranty Seals/Tags: If the product includes any warranty seals or tags, they must remain intact for a return to be accepted.

 

V. Refund Process

1. Requesting a Refund: To request a refund, please contact our customer support team at [email protected].
2. Refund Processing: Refunds will be processed within 7 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

 

VI. Returns Process

1. Initiating a Return: Customers can initiate a return by contacting our customer support team at [email protected]. Our team will guide you through the return authorisation process, if applicable.
2. Packaging and Shipping: Customers are responsible for packaging the product securely and for all return shipping costs unless the return is due to a defective or incorrect product.
3. Return Authorisation: For some returns, Speed Humps Australia may issue a return authorisation. Please follow the provided instructions for returning the product.

 

VII. Product Inspections

1. Inspection: All returned products will undergo a thorough inspection upon receipt. Returns that do not meet the conditions outlined in this policy may be rejected.

 

VIII. Warranty

1. Warranty Coverage: Some Speed Humps Australia products may come with a warranty. The terms and coverage of any applicable warranty will be provided separately.

 

IX. Contact Information

For any inquiries or assistance with refunds and returns, please contact our customer support team at:

• Email: [email protected]
• Phone: 1300 138 568

Our customer support team is available during our regular business hours, 10am – 4pm Tuesday to Thursday.

 

X. Policy Changes

Speed Humps Australia reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be communicated to customers through our website or other appropriate means.

 

XI. Customer Responsibilities

Customers are responsible for providing accurate information and following the return process outlined in this policy to ensure their eligibility for refunds and returns.

 

XII. Final Considerations

We appreciate your trust in Speed Humps Australia products and services. Our commitment is to provide you with high-quality solutions and a smooth refund/returns process.

Please note that this policy is subject to change, and it is the customer’s responsibility to review it periodically.

Thank you for choosing Speed Humps Australia.